Refund policy
REFUND POLICY
- We pride ourselves in making sure our products are of top quality, so we hope you love your purchase.
- We are not required to provide a refund or replacement if you change your mind.
- Please note we have a 7 day exchange policy if the goods are deemed faulty/damaged.
- To arrange this please email us at: hello@the-storeroom.com.au.
- If 7 days has passed since your purchase, unfortunately we cannot offer you a store credit or exchange. To be eligible, the items must be unused and in the same condition that you received it.
- There will be no return or store credit available on Sale Items. There are no returns on Furniture or Art. The original purchase is final.
- Homewares purchased at full price can be exchanged for a store credit only. Gift cards cannot be returned.
- You will be responsible for paying your own shipping costs for returning products. Shipping costs are non-refundable. All items returned must be done so within 14 days of receiving it.
- We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
- Please retain your receipt as proof of purchase.